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Terms of Use

Shipping

All shipping is done via Australia Post. If your email address is supplied to us we will email you the consignment number of the parcel so you can track it’s progress.  

Goods will be shipped within two business days from order placement. If for any reason we are unable to dispatch your order we will notify you within 2 business days.

  Australia : Delivery is made using Australia Post Eparcel Service (Signature required).  

International : Australia Post (Signature required), $25.00 flat shipping fee.  

Australia Post estimates delivery time within Australia to be approximately 5 to 10 business days.

Warranty

I.O.Shen Mastergrade Knives & BOLT Action Sports Knives

.  Knife Cru guarantees any knife product that it sells, to be free from defect in material, construction or workmanship for the life of the product under normal use. This excludes damage caused by misuse or accident. This warranty extends only to the product's original purchaser.  

Chips in the knife blades, broken knife tips, discolorations from food and rust spots are not covered.

Returns

For all returns and exchanges please contact Knife Cru by email sales@knifecru.com.au

.  Knife Cru will replace any goods that arrive at their destination faulty or damaged. To return any item for any reason the customer must arrange for return postage by Australia Post. Knife Cru will refund the cost of normal registered post for any return where Knife Cru was at fault.

Knife Cru will replace any undamaged item within 30 days of purchase as long as the purchase is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to Knife Cru at the customer's cost and risk.  

In order to process your return of goods, please be sure to include the following information:


  

Name

  

Address

  

Day time phone number

  

Order number

  

Reason for the return

  

Your day time phone number

Return Address :  
Knife Cru Returns, 
PO Box 1627 MANDURAH  WA  6210.  

Refunds by law :  In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.